Help and Questions
Below you’ll find answers to our most common questions. If you need additional help, feel free to reach out — we’re here to support you.
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📦 SHIPPING & DELIVERY
How long does shipping take?
Orders are processed within 1–3 business days.
Once shipped, delivery typically takes 3–6 business days within the U.S.
Most customers receive their package in 4–9 days total from the time of purchase.
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Do you offer tracking?
Yes. Once your order ships, you will receive a tracking number by email.
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My package says “delivered” but I didn’t receive it. What do I do?
Please check:
Your mailbox
Shared mail areas
Neighbors
Local post office
If it still can’t be located, email us and we’ll help you start a carrier investigation.
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❓ PRODUCT QUESTIONS
What is Radiance Reveal™ Kojic Brightening Exfoliator?
Radiance Reveal™ is a gentle yet effective exfoliator formulated with Kojic Acid, Vitamin C, Vitamin E, Shea Butter, and Jojoba Oil.
It helps brighten dark spots, smooth skin texture, and improve overall radiance on both the face and body.
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What does it help with?
Radiance Reveal™ can support improvements in:
Dark spots & hyperpigmentation
Uneven tone
Dullness
Rough or bumpy skin
Post-shave texture
Body discoloration
Dry, flaky skin
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How do I use it?
1. Apply to damp skin (face or body).
2. Massage gently in circular motions.
3. Rinse thoroughly.
4. Use 2–3 times per week.
5. Follow with moisturizer and sunscreen.
Kojic Acid may increase sun sensitivity.
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Is it safe for sensitive skin?
Most people tolerate Radiance Reveal™ well, but Kojic Acid can be strong for very sensitive skin.
We recommend patch-testing first and starting with less frequent use.
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Does it have fragrance?
Yes — the product contains a light cosmetic fragrance as part of the original professional formula.
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Can I use it on my face?
Yes. It is formulated for both face and body use.
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Can I use it with other brightening products?
You can, but avoid layering too many actives (like retinoids or strong acids) in the same routine, especially if you’re sensitive.
Use sunscreen during the day.
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💳 ORDERS & PAYMENTS
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Google Pay, Apple Pay, and PayPal (if enabled).
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Can I change or cancel my order?
Orders cannot be changed or canceled after they begin fulfillment.
Contact us immediately if you need assistance.
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↩️ RETURNS & REFUNDS
What is your return policy?
We accept returns of unopened, unused products within 14 days of delivery.
Opened skincare products cannot be returned.
See our full return policy for details.
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What if my item arrives damaged or incorrect?
Email us within 7 days with photos and your order number.
We will replace or refund the item.
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📬 CONTACT
Still need help?
📧 Email: SkinReliefLab@gmail.com
We respond within 1–2 business days.