Refund Policy

At SkinRelief Lab, your satisfaction matters to us. If something isn’t right with your order, we’re here to help. Because skincare is a personal-use product, we can only accept returns under specific conditions outlined below.

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✨ 1. Eligibility for Returns

We accept returns only if the item is unopened, unused, and in its original condition.

To qualify:

Item must be unused

Packaging must be unopened and undamaged

Return request must be submitted within 14 days of delivery

Opened or used skincare products cannot be returned for hygiene and safety reasons.

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✨ 2. Damaged, Defective, or Incorrect Items

If your item arrives:

damaged

leaking

defective

or the wrong item was sent

Please contact us within 7 days of delivery at: SkinReliefLab@gmail.com

Include:

Your order number

A photo of the issue

A brief description

We will replace the item or issue a refund at no cost to you.

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✨ 3. Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved refunds:

Are processed to the original payment method

Typically appear in 3–7 business days, depending on your bank

Shipping costs are non-refundable.

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✨ 4. Exchanges

We currently do not offer direct exchanges, but you may request a refund (if eligible) and place a new order.

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✨ 5. Lost or Stolen Packages

If tracking shows “delivered” but you did not receive your package:

Please first check with neighbors, your mailbox, or your local post office.

If still missing, email us and we will assist you in opening a carrier investigation.

SkinRelief Lab is not responsible for packages marked as delivered by the carrier.

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✨ 6. How to Start a Return

Email: [your email]
Subject line: Return Request – Order #[number]

Please include:

Order number

Full name

Reason for return

Clear photo of the product and packaging

We will reply within 1–2 business days with next steps.

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✨ 7. Non-Returnable Items

Due to hygiene and safety regulations, the following cannot be returned:

Opened skincare products

Used items

Digital products

Gift cards

Items marked as final sale

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✨ 8. Cancellations

Orders cannot be canceled once they have begun fulfillment.
If you need assistance, contact us immediately after placing your order.